Frequently Asked Questions
Have Questions? We Have Answers!
General Services
Our installation work is guaranteed for as long as you own the vehicle. Equipment we supply carries the manufacturer’s warranty, usually 2 years (1 year on some products). If a part we supplied fails within its warranty, the labour to remove and replace it is free. Outside warranty, labour is charged at our hourly rate. If you supply your own equipment, our installation work is still guaranteed, but we can’t offer a warranty on the equipment itself.
Yes, within reason we’ll install equipment you’ve bought elsewhere, new, second-hand or vintage, if we think it’s the right choice for your goal. Second-hand and vintage equipment is bench-tested before it goes in the car, charged at our customer-supplied hourly rate, and that time is payable even if the equipment turns out to be faulty. Our installation work is guaranteed, but we can’t offer a warranty on equipment you supply.
If your service will only take a few hours then yes, however at this time we don’t have a waiting room. There is a town centre close by with shops and cafes.
Yes in most cases, if you feel you could extract more from your already completed system we would be happy to advice. Ask an expert.
There are local train links to most areas, or we would be happy to recommend an alternative installer in your area.
Where possible we use solutions that require no modification to original wiring so your warranty remains be intact. If this is not possible for any reason, we would advise during the quoting process.
Yes. All our connections are made in a non-destructive way, so your car can be returned to standard. If any part of a job can’t be done that way, we’ll tell you when we quote. We can strip the system out for you at the end of a lease or before a sale, charged at our normal hourly rate.
We’d always recommend letting your insurer know, and it’s a good idea to check with them before any work is carried out. Some insurers don’t mind, some want upgrades declared, and some may adjust your premium. Equipment that hasn’t been declared often isn’t covered if the car is broken into or written off.
Products
While there may be some retailers that are cheaper than us, consider where we add value elsewhere. For example system design help, technical support, and free 1hr workshop time to set up DSP systems with a base tune. We’re willing to go the extra mile to make sure you spend your money wisely.
Some of our products can be used in various situations and vehicles with the correct adapters, and others are vehicle specific so always check the listing, or when needed. Ask an expert.
Of course, even if you’re competent enough to install yourself, there are so many products available that it can be hard to choose. Get in touch with us and we’ll be happy to recommend equipment.
We’re always willing to support our customers with setup questions and advice on installation. Some of our more complex DSP’s and amplifiers come with a free 1hr setup check in our workshop once installed to make sure you’re set up safely, giving you peace of mind that you aren’t going to damage your new equipment.
At this time, we aren’t willing to buy in stereos in high enough quantities to get our trade prices down in order to be competitive in the marketplace. We will however be happy to recommend something, and of course we do sell them with a fitting service in our workshop.
In most cases, replacing speakers only will result in a sound quality improvement but not better bass. For help selecting speakers, click here.
A dedicated subwoofer is the best solution for adding more bass yes. This can be done with something small that hides away, or a larger boot mounted solution. Bigger is usually better in most cases, so think first about how much space you can dedicate to an enclosure. For help selecting a subwoofer get in touch.
Ideally, yes. The best results come from upgrading both the speakers and the amplifier. If budget means doing one at a time, which comes first really depends on your car. In some vehicles the factory speakers are fine and it’s the factory amplifier (or the lack of one) holding the sound back. In others the speakers are so poor they have to be the first upgrade. Tell me your car and I’ll advise which will make the biggest difference for your budget.
Yes some systems are available that replaces your speakers and amplifier, complete with all harnesses and fusing needed. If you can’t find what you need in our product selection, please get in touch.
Sound deadening or dampening is the process of reducing road noise or vibrational noise in panels caused by the sound from speakers or subwoofers. This can be done in many ways, with a variety of products, and is recommended at least in door panels where the outer skin and surrounding metalwork can be very resonant. The more inert the panels surrounding and enclosing speakers are, the better sound quality will be.
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All products can be returned unopened for a full refund with 14 days of delivery if you change your mind. Should your item be faulty on delivery please contact us straight away. Please see our full Ts & Cs here.
You can pay for your products using most major credit and debit cards, Paypal and Klarna (subject to individual terms with those providers). Our card payments are processed safely via Barclaycard merchant services.
Yes, if you contact us before your order is dispatched, we can change or cancel your order.
This varies by item. Stocked items are shipped on a next-day service if ordered before 12pm, some are dropshipped via supplier next-day, higher ticket items can be special order only. If you would like more information before ordering be sure to contact us in advance.